Zimbra Tips and Tricks
Contacts
Meeting Responses
Printing
How long does the Zimbra system take to Time Out?
How much space will users have on the Zimbra system?
Folder Size
Zimbra Web Client "Enter Key" Behavior
Performance of Zimbra Web Client
Address Book Delay
Brief Account Locks
Delays When Creating New Folders
Searching Tips
All Day Events
Accessing contacts/address book after we move to the Zimbra Calendar
The contact/address book information was migrated when we moved to the Zimbra Email system over Labor Day weekend (September 2008). Since then, all new contacts and contact updates should have been entered via the Zimbra WEB Client to assure that they are saved on the server after the migration to Zimbra Calendar. Contacts will not be migrated again with the Calendar migration. For more on contacts, see the Contacts section of the Zimbra FAQ page.
How are meeting responses handled?
A filter has been pre-established in your Zimbra account to move responses into a "Meeting Responses" folder so you don't have to see them in your Inbox. To activate the rule, select Preferences, Mail Filters, then click the Active check mark. You cannot currently disable meeting responses.
Why can't meeting notifications just go away?
The Zimbra calendar is message-based. Rather than having one centralized appointment which all the attendees have a "link" to, each Zimbra appointment attendee gets their own copy of the meeting stored in their own calendar folder. Zimbra sends special .ics emails to each user to invite or modify a meeting. The message must reach the user's inbox for Zimbra to interpret it and update their copy of the meeting. You can activate the mail filter to move meeting RESPONSES to a separate "Meeting Responses" mail folder, but you must receive meeting INVITATIONS in your inbox.
What if I don't want a Meeting Responses folder?
Just delete it. If you do not wish to use the Meeting Response filter to keep meeting responses out of your regular Inbox, you may delete the folder. If you delete the folder and later decide to activate the filter, the folder will have to be recreated.
What printing options are available?
There are several options for printing the Zimbra calendar. You will want to experiment to see which output most closely matches your needs. The options include
1. use the print option within the calendar (the small printer icon located at the top of the calendar)
2. launch the calendar in a separate window (right click on the name of the calendar to select this option) and use your browser's print option (Ctrl+P) to print the view you select
3. use your browser's print option (Ctrl+P) to print the window containing the open calendar(s)
4. switch to the standard version of Zimbra (click "Standard version" in the upper right hand corner of the Zimbra window) and use the browser's print option (Ctrl+P) to print the calendar window.
How long does Zimbra take to Time Out?
The IMAP and ZCO clients will not time out. The Zimbra Web client will time out after 4 hours of inactivity for all account types (e.g. faculty, staff, departments, CPC, ASI, Emeritus) except students. Student accounts will time out after 30 minutes of inactivity. Composing a message is tracked as activity; as is sending and receiving messages and moving between modules.
How much space will users have on the Zimbra system?
We will start with one gigabyte of storage for state staff and faculty, and 250 megabytes of storage for students and all other accounts. ITS will continue to monitor storage needs. This space includes email, calendar, attachments, and anything stored in a Zimbra document or briefcase.
Folder size can be determined by hovering over mail folders in the Zimbra Web client.
Zimbra Web Client "Enter Key" Behavior
When using the Zimbra Web client, there are times when pressing the Enter key may to make a functional choice may be less effective than clicking with the mouse. Choosing names from the Web Address Book is a good example of when it is best to choose with the mouse.
Performance of Zimbra Web Client
People with older machines/browsers or dial-up modems may need to use the Standard version of the Zimbra Web client. This version does not have the Briefcase or Documents modules
Performance delays of varying lengths (5-20 seconds) have been noticed when opening the Zimbra Web client address book. The address book is not cached as it was in OCS.
Brief Account Locks
Users may experience brief, periodic account locks when their mail account is being backed up. The length of the lock will depend on the size of the mailbox; rough estimates are 5-10 minutes. Nightly, incremental backups will occur around 1:00 am and complete by morning. Weekly, full backups are tentatively scheduled to begin on Friday evenings and will run throughout the night and into early morning.
Delays When Creating New Folders
Users may experience some delays in refreshing new folders on their client when they created the folder on the server.
In the web client, if auto-complete does not render the desired results, click on To: and search in the GAL (Global Address List)
Make searches as complete as possible. Use first and last name, if known.
Public briefcases can be found in an internet search. Be aware of all privacy, copyright, and intellectual property laws before publicly sharing files in a briefcase.
All Day Events - Can they be moved?
The day events cannot be moved, but they can be hidden. Run your cursor over the thick line between the all day events and the regular calendar appointments, until the cursor changes to a hand shape. Click on the line. The day events will be hidden. To make the day events reappear, mouse over bottom of the thick bar at the top of the calendar, just under the date. When the cursor changes to a hand shape, click again. The day notes will reappear.
Need Assistance?
Can't find the information you need? Contact the Service Desk at (805) 756-7000 or send an email to servicedesk@calpoly.edu.
