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Roll-out Information and Issues

(Last update: 2/12/09 6:40 PM )



How to schedule someone with a "non-unique" name (updated 2/4/05 1:46 PM)

Issue: Difficult to distinquish individuals with similar names

Details: The calendar system no longer supports the use of middle initials so it is difficult to schedule a meeting with someone when there are several people with the same name.

Solution: The sure-fire way to schedule the exact person you want for a meeting is to use their full Cal Poly username in the name field. It is the same as their e-mail address.

For example, if there are multiple John Does, use the email address of the John Doe you want - e.g. jadoe@calpoly.edu

This technique will work for you with when scheduling meetings or looking for calendars with Microsoft Outlook and the Oracle Connector, with the Calendar web interface accessed through the Cal Poly Portal and with the desktop 'thick' calendar client software.

Note: ITS is investigating solutions to add distinct information about individuals to the various system address books and directories as a means of identification.


Calendar Desktop Client

Issue: Calendar Desktop client Sign-in Error - Authentication Failed

Details: The FULL Cal Poly Username ( jmustang@calpoly.edu) is required. Just the first part will result in this error.

Details: If the User name is entered correctly (see above) then there may be a problem with the password.

Solution: Contact Service Desk (756-7000) for assistance regarding your Cal Poly Password.

Issue: Desktop Calendar Client Periodically Reports Lost Server Connection

Details: Session appears to time out. Happens in various environments (MAC, PC) ITS is researching solutions.

Workaround: Login to the Desktop client again or use Oracle Electronic Calendar in the Single Click channel of the Cal Poly Portal.

Solution: Network parameters were reset and the problem was resolved at 5:30 pm on Wed, 1/26/05.



Oracle Electronic Calendar via Portal

Issue: Cannot connect to server. Parameters entered not recognized.

Details: This user also does not see the Oracle Electronic Calendar in the Portal “Single Click” channel.

Solution: Contact Service Desk (756-7000) for assistance.

Issue: Unable to launch web client from the Portal Single Click Channel. (updated 1/26/05 8:00 AM)

Details: They see the Oracle Electronic Calendar in the Single Click channel, but when they click on it, the application does not launch.

Solution: User must enable cookies in their browser. Contact the Service Desk (756-7000) for assistance.

 


Outlook with OCFO

Issue: Deleted Items not displayed in Oracle Connector for Outlook (OCFO). (updated 2/10/05 10:00AM)

Shortly after the update to Oracle Calendar from OpenTime, a problem was identified by people using MS Outlook and OCFO (Oracle Connector for Outlook).

The problem:

Outlook users get an error message when they try to display the contents of the server-side 'Deleted Items' mail folder.

The problem has now been resolved by applying a server setting, at Oracles' recommendation.

Outlook users will not have to take any action - when they next start up Outlook, logging into the Mail and Calendar systems, they will see the 'Deleted items' folder display correctly.

The server-side setting was applied at approximately 10:00 am, February 10th.



Calendar Resource Accounts

Issue: Can’t log into Resource

Details: Resource passwords have changed. They CAN view and book in the Resource as a designate.

Solution: Contact to Rosie Depew (User Support Services) at 756-5534

Need Assistance?

Can't find the information you need? Contact the Service Desk at (805) 756-7000 or send an email to servicedesk@calpoly.edu.