Zimbra Calendar Frequently Asked Questions
General Calendar Questions
How does the Zimbra Calendar compare to the OCS Calendar?
Do I need to uninstall or remove the OCS Calendar Client?
Will all my current OCS Calendar entries be transferred over?
Will I be able to manage all the calendars and resources I do now?
Will I be able to access my contacts/address book after we move to the Zimbra Calendar?
I'm sure I've updated contacts since September, but I'm not sure if I've updated them in the correct place. What should I do?
I don't see ANY contacts on the Zimbra Web Client. What should I do?
Will my mobile "smart" phone work with the Zimbra calendar?
Web Client Questions
How long can I use the web calendar client before it times out?
How do I print my calendar in the Standard Version?
Why am I not receiving calendar entries?
How do I disable meeting notifcations?
How does the Zimbra Calendar compare to the OCS Calendar?
While the interface may look quite different from the Oracle calendar, most prompts and other interactions will be intuitive for new Zimbra users. In fact, Zimbra Calendar will be familiar to users of Google and other calendar vendors, with easy to use drag-and-drop functionality, as well as some calendar customization. Zimbra Calendar includes features such as the ability to have multiple, user-created calendars, and the ability to subscribe to other user calendars. Zimbra Calendar will continue to offer variable privacy settings per meeting, calendar delegation, schedulable calendar resources, meeting reminders and notifications, and free-busy calendar lookups.
Do I need to uninstall or remove the OCS Calendar Client?
No. None of our testing thus far has shown any issues with leaving it on the computer.
Will all my current OCS Calendar entries be transferred over?
Yes, basic calendar agenda items, such as agenda items and daily notes, will be transferred over. We are still researching some items, such as calendar tasks, to see if and how these might migrate to the new system. Meetings that have been migrated will continue to list the correct membership per entry, and can be modified in the new system. Tasks will NOT be migrated. Users will be encouraged to resolve tasks before Calendar implementation, or recreate the task in Zimbra.
Will I be able to manage all the calendars and resources I do now?
Yes. Zimbra includes resource calendars and allows delegated access to calendars. Resource calendars will be migrated when user calendars are migrated. The management of resources and delegates is currently being reviewed and documented.
Will I be able to access my contacts/address book after we move to the Zimbra Calendar?
Yes, BUT remember that the contact/address book information was migrated when we moved to the Zimbra Email system over Labor Day weekend (September 2008). Since then, all new contacts and contact updates should have been entered via the Zimbra WEB Client to assure that they are saved on the server after the migration to Zimbra Calendar. Contacts will not be migrated again with the Calendar migration.
I'm sure I've updated contacts since September, but I'm not sure if I've updated them in the correct place. What should I do?
The definitive authority for contacts will be the Zimbra Web Client. Any contacts that appear here are saved to the Zimbra central servers (not just your workstation) and will be available from any location regardless of the Zimbra Calendar migration. Users should compare contact lists from their desktop clients to the lists on the Zimbra Web Client and UPDATE the information on the Zimbra Web Client to assure access to all contacts after the move to Zimbra Calendar.
I don't see ANY contacts on the Zimbra Web Client. What should I do?
People who use Oracle Connector for Outlook (OCFO) and other desktop email clients may have settings to save their contacts to their workstation instead of to the server. These contacts must be managed separately by the user or with assistance from their technical support staff or LAN Coordinator.
Will my mobile "smart" phone work with the Zimbra calendar?
Yes, mobile devices that use resident, Exchange-based, protocols may be configured to work with the Zimbra Calendar. To ensure a smooth transition, it is recommended that all data on the device be backed up and then a "hard reset" be performed to clear the device and enable a clean install and configuration. Third party software such as SyncML should be removed, or at the very least, disabled. Devices that use Palm operating systems will work with Zimbra Email, but continued testing is needed to confirm interoperability with the Zimbra Calendar. Configuration information for mobile devices will be available at the PDA Support website located at http://pda.calpoly.edu.
How long can I use the web calendar client before it times out?
The web calendar client times out after four (4) hours of inactivity for faculty and staff, and 30 minutes for students. The my.calpoly.edu portal times out after 30 minutes of inactivity for all users,but this will not disrupt the connection to Zimbra web applications.
How do I print my calendar on the Standard Version?
There isn't an option to print your calendar within the Standard Version. You can either use the browser's print option (File - Print) or switch to the Advanced Version.
Why am I not receiving calendar entries?
If your Email Delivery Address (EDA) is set to an external address such as Gmail, you will not receive calendar entries. Calendar entries are triggered by receiving emails made by the EDA, so if your EDA is external the email won't be triggered. There are two work-arounds:
1. In the Cal Poly Portal, reset your EDA to use your Cal Poly address.
2. Configure Zimbra to forward email to your external address. Log in to the Portal and click on the Zimbra Email/Calendar button. Within Zimbra Collaboration Suite, select Preferences, Mail tab. In the Receiving Message section of Mail Preferences, under the action of "When a message arrives:" choose the option to "Forward a copy to: enter external email address". Click Save to complete the operation.
How do I disable meeting notifications?
You cannot currently disable meeting notifications. However, you can set up a filter to send them to another folder so you don't have to see them in your Inbox. From the Zimbra Web Client, Select Preferences - Mail Filters - New Filters. Name it "Meeting Responses" and select "If ANY of the following conditions are met:
Subject contains "Accept"
Subject contains "Decline"
Subject contains "Tentative"
Perform the following actions:
File into folder "Meeting Responses". You may have to make a new folder. Leave all other settings as default.
Need Assistance?
Can't find the information you need? Contact the Service Desk at (805) 756-7000 or send an email to servicedesk@calpoly.edu.
